Your Name
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First Name
Last Name
Date of Visit
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MM
DD
YYYY
Time of Visit
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Hour
Minute
Second
AM
PM
Location Visited
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Downtown SLC
Draper
American Fork
Was the exterior and walkway into the store tidy? If not, please describe untidiness.
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Were you greeted at the door by the host? If not, did anyone greet you within one minute of entering? If you were not greeted by the host, did you see where he/ she was? [Name of host or person that greeted you]
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Was there a line for service at the counter? If so, how many people were in front of you? How long did you wait in line?
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Were you greeted by a member of the counter staff within 30 seconds of being at the front of the line? If not, how long did you stand there before being spoken to? Did the counter staff greet you with a smile? Please make a note of the counter staff’s name.
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Did the counter staff member who served you look tidy and appropriate for restaurant service?
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If you asked a question, did they answer with adequate knowledge and friendliness?
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Handling of products: were your products handled and boxed with care? Did the counter staff provide you with any instructions for refrigeration, storage or serving?
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Did the counter staff package exactly what you ordered?
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Did the counter staff ask if you needed a bag for your order?
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Checkout process: Was the counter staff smiling and friendly as they rang your order up? Please make a note of the counter staff’s name.
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Did the counter staff member thank you for your visit?
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Please list each dessert you ordered and rate it on the following factors: 1) eye-appealing plating 2) items as-described in menu 3) temperature 4) taste
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Evaluation of the store: Were there empty tables with dirty dishes in the restaurant that sat for more than 3 minutes? Did you notice anything inappropriately dirty in the store or near your table?
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If you had no other personal experience with or connection to Gourmandise, how likely would you be to recommend Gourmandise to a friend based on this experience alone. Scale of 1 to 10 (1 being not at all likely-- 10 being very likely).
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